MCCC Workforce Training Solutions | 2018 Fall
Professional Development
B I C B C 2 0 0 7 - C U S T O M E R S E R V I C E E X C E L L E N C E
Sixty-two percent of companies that participated in a recent Deloitte study identified customer service as a competitive differentiator. This action-packed
session will uncover the key drivers of service, which extends well beyond the customer service department. This program offers the principles, skills and
tools to enable your leaders to drive a customer-centric culture, enable all employees to become brand evangelists and garner the distinctive customer
experience in alignment with your unique value proposition. Participants will leverage employee engagement as a key driver of customer satisfaction:
10 hours.
SECTION DATES FEE ADDITIONAL INFO
A 9/24/2018 - 9/25/2018 $225 09/24/2018 - 09/25/2018
Lec/Lab Monday, Tuesday
12:00 PM - 05:00 PM
Room to be announced.
1 10/22/2018 - 10/23/2018 $225 10/22/2018 - 10/23/2018
Lec/Lab Monday, Tuesday
12:00 PM - 05:00 PM
Parkhouse Hall, Room 129
B I C B C 2 0 0 8 - C O M M U N I C A T I O N S K I L L S W I T H I M P A C T
In today's work environment, leaders are expected to have a wide variety of skills to bring out the best in colleagues, customers, direct reports and
management. When leaders have strong interpersonal skills they like their jobs better, increase their prospects for advancement, and positively contribute
to a company's overall performance. This 10-hour, highly interactive course will cover communication strategies for workplace conversations; managing
relationships with internal and external customers; influencing others; resolving conflict and communicating in teams.
SECTION DATES FEE ADDITIONAL INFO
A 9/10/2018 - 9/11/2018 $300
09/10/2018 - 09/11/2018
Lec/Lab Monday, Tuesday
12:00 PM - 05:00 PM
Room to be announced.
1 10/29/2018 - 10/30/2018 $300 10/29/2018 - 10/30/2018
Lec/Lab Monday, Tuesday
12:00 PM - 05:00 PM
Parkhouse Hall, Room 129
B 11/5/2018 - 11/6/2018 $300 11/05/2018 - 11/06/2018
Lec/Lab Monday, Tuesday
12:00 PM - 05:00 PM
Room to be announced.
2 12/10/2018 - 12/11/2018 $300
12/10/2018 - 12/11/2018
Lec/Lab Monday, Tuesday
12:00 PM - 05:00 PM
Parkhouse Hall, Room 129
To enroll or for more information, visit mc3.edu/coned or call 215-641-6397. 23
