Words to
LiveUp By
T/F from client
"Katie truly reects your high standard of customer
service. Her professionalism exceeds anything I
have seen for a long time. You have a valuable
asset on your team, and her positive attitude is
truly contagious to all around her."
PATIENT LINDA RUTHERFORD
LiveUP
moment
MERCY MEDICAL CENTERCENTERVILLE recently received a letter
from patient Linda Rutherford, who took the time to tell us about her
experience in our Rehabilitation Services Department.
Linda described how outstanding Physical Therapist Katie Dykes is.
"Katie is so compassionate and caring with her patients,"
Linda writes. "The education she provides is priceless because
understanding 'why' you need to do something is more important
than 'how' for so many reasons.
"Katie truly reects your high standard of customer service," Linda
continues. "Her professionalism exceeds anything I have seen for a
long time. You have a valuable asset on your team, and her positive
attitude is truly contagious to all around her."
Thank you, Katie, for LivingUp every day — proving that Healing
Is Forged in Amazing Service.
Easy Ways to LiveUp
Praise a co-worker for doing a great job.
Support a friend facing a difficult
time by sending a card, flowers or an
encouraging message via social media.
Thank a service worker, such as a mail
carrier, police officer or firefighter, for his
or her hard work and dedication.
Read to a child.
Help a neighbor with a chore.
Give a loved one an unexpected gift.
Physical Therapist Katie Dykes
MERCY MEDICAL CENTERCENTERVILLE /// www.mercycenterville.org 7
