CHI - Friendship

Leaving a Lasting Legacy 2016 Satisfaction Survey Human Resources Director Judy Crews retires after 32 solid years dedicating her time and service to CHIFriendship and its team of employees. "I started here as a part-time typist, and my role eventually blossomed into the Human Resources department, rst as a coordinator and the last 22 years as the director," Crews said. "I've worn many hats over the years, from overseeing the benets program and coordinating the worker's compensation program to coaching team members. The majority of my decisions revolve around helping everyone connect to the bigger picture—why we are here and what we can do every day to make a dierence in the lives of the people we support." Crews nds the greatest communication tools revolve around common sense and treating people with respect. "It's simple, really—be honest, be sincere, and make decisions that you feel condent your mother or grandmother would approve of, even if these choices were to be printed in the paper or broadcast to the entire community," Crews said. "Own your decisions and then you can be proud of who you are and what you accomplish." Crews' leadership extends beyond her own department, including time spent as secretary on the Board of Directors for Villa Nazareth. "These past 32 years have been paramount in my life, and I've really gained a sense of purpose nding creative ways to manage people and nd solutions," Crews said. "I will greatly miss working with my friends, the coworkers, parents and guardians, and the people we support—they've all become such a lifeline for me." Crews plans to spend her time sleeping in, scrapbooking, researching her genealogy, traveling with her three sisters—also retirees—and volunteering for CHI Friendship's golf tournament and Oktoberfest fundraising events. This is an annual survey completed by parents, guardians, and the people we support. Listed below are some of the highlights of the analyzed results: THINGS TO CELEBRATE: Overall score is 3.94. 172 responses were received. 11 departments scored 4.00 (very good) or higher. Five departments went up in score from last year. THE THREE HIGHEST RANKED QUESTIONS WERE: 1. The availability of transportation 2. Respect your privacy 3. Your overall satisfaction with the services provided by CHI Friendship Results are in for CHIFriendship 2016 Satisfaction Survey QUESTIONS WE ARE LOOKING TO IMPROVE UPON: 1. How well are you kept up-to-date on any organizational changes that affect you? 2. Is your voice heard with agency-wide strategic planning decisions? 3. Have you received enough information on Friendship's policies and procedures relevant to you? Quality shines throughout all departments and Core Values are alive at CHI Friendship. The Senior Management Team thanks everyone who took the time to complete the survey and express their opinion. The responses of the people who took the survey provide us with one of the best ways to measure quality. Thank you! CHI FRIENDSHIP /// www.chifriendship.com 11

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