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KentuckyOne Health 200 Abraham Flexner Way Louisville, KY 40202 This publication in no way seeks to serve as a substitute for professional medical care. Consult your doctor before undertaking any form of medical treatment or adopting any exercise program or dietary guidelines. I am following up with you in regards to one of your Emergency Room nurses. My father had a hip replacement at your hospital. The surgery went very well. However, he began having trouble breathing. As you can imagine, this was scaryfor us. There were some wonderful people who intervened and, in my opinion, saved my dad that morning, but one in particular stands out to me. This nurse was the game changer not only in her gentle way with my father, but her support and softness with our family. Her compassion and gentleness with my father nearly brought me to tears. I could see in her that she was treating my father as if he were her veryown. I have cared for my aging parents for the last several years, and I've come in contact with all of their doctors and many, many nurses through hospital stays and of ce visits. I have never seen this kind ofgenuinecaring." Saying Thanks PATIENTS AND FAMILY MEMBERS SHARE THEIR APPRECIATION OF KENTUCKYONE HEALTH. To my health care team…We cannot thank you enough for your care and many kindnesses shown to me after my fusion. You all helped a dif cult time to be more bearable!" My experience last week at Jewish Hospital was extraordinary in nature. I was impressed with the thoroughness of the investigation into my case. Your hospitalist was engaging, personable and communicative while displaying admirable determination to nd the basis for my medical event. I found the nursing staff and other support staff were performing at an exceptional level of care. While my stay at your hospital was most unexpected I am compelled to share with you my gratitude and appreciation of the quality of care that I received and commend you and all of the Jewish Hospital team members for displaying exemplary performance for their contribution to patient care."