CHI - KentuckyOne Health (Central-Eastern)

Spring 2017

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led KentuckyOne Health to look for a new way to approach emergency care. A FastER Approach To address these complex issues, KentuckyOne Health has developed a new approach to ER care that has two paths: a traditional treatment path and a FastER path. The new, streamlined model is centered on a condition- ranking system that's supported by a pivot nurse. During peak ER times, a pivot nurse assesses patients as they arrive. Each patient is given a number from one to fi ve, corresponding to the severity of his or her condition, that is based on a standardized index. Once the severity level is determined, patients are introduced to their "Mini-Team — a group of seasoned physicians specially trained in treating the conditions that fall under the patient's specifi c severity level. Patients entering the ER with more severe injuries or conditions receive care through a traditional emergency care path. Depending on the assessment, they may be admitted to the hospital following treatment. Those with less severe conditions receive treatment through a FastER path that tends to have very short wait times, as well as shorter treatment times. Since the introduction of FastER, KentuckyOne Health has also seen a signifi cant reduction in the "left without being seen" rates — the number of people who enter the ER and leave before seeing a clinical provider. FastER provides compassionate care, geared toward getting you better and on your way, in 30 minutes or less. Treatment begins the minute you walk through the door. "Not only are we committed to providing quick, effi cient emergency care, but we are also dedicated to continually reviewing our processes to see if there's something we can do to improve quality of care or reduce wait times through greater effi ciencies," Murphy said. "Regardless of the time of day or ER location, everyone who seeks emergency treatment deserves the best care." Visit ChooseYourDoor.org to fi nd a KentuckyOne Health ER location near you. RELIEF WHEN YOU NEED IT IN SITUATIONS THAT REQUIRE EMERGENCY MEDICAL ATTENTION, WHETHER YOU NEED HELP OR YOU'RE SEEKING CARE FOR A LOVED ONE, KENTUCKYONE HEALTH'S 30-MINUTE OR LESS PLEDGE COMES AS A RELIEF. AND, WHEN IT COMES DOWN TO IT, RELIEF IS WHAT AN ER SHOULD PROVIDE FOR PATIENTS. ONE HEALTH | Spring 2017 9

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