Available wherever books and ebooks are sold.
"CULTURE AND VALUES DRIVE NORDSTROM'S
LEGENDARY CUSTOMER EXPERIENCE.
SPECTOR AND REEVES SHOW HOW NORDSTROM DOES IT
— AND HOW YOUR ORGANIZATION CAN DO IT, TOO."
—SHEP HYKEN, customer service expert
and New York Times bestselling author of The Amazement Revolution
Nordstrom has survived and thrived for almost
120 years by attracting nice, motivated people
who buy into the company's values that support a
culture of trust, empowerment, and continuous
innovation and adaptation to make life easier
and more convenient for customers.
Discover how a legacy brick-and-mortar retailer
succeeds in our brave, new omnichannel world.
As Co-President Blake Nordstrom says:
"Everything we do is through the lens of the
customer—and how we can improve the
customer experience."
LEARN HOW CORE CULTURAL
VALUES HELP TO CREATE WORLD-
CLASS CUSTOMER EXPERIENCES
ACROSS ALL CHANNELS
AN ALL-NEW BOOK ON THE RENOWNED RETAILER
