TRENDS, PERSPECTIVE & ANALYSIS • SEPTEMBER/OCTOBER 2019
A FORMULA4 MEDIA PUBLICATION
GOLD MEDAL
SERVICE AWARD
WINNERS 2019
HOW THE AWARD WINNERS
EXCEL AT CUSTOMER SERVICE
ATTRACTING AND KEEPING
SUPERSTAR EMPLOYEES
FULL LIST OF WINNERS
VARSITY-LEVEL SNEAKER PICKS
THE GREAT URBAN OUTDOORS
Alan and Annette Miklofsky, owners of Alan's Shoes, this year's
highest-scoring shop in the Gold Medal Service Awards.
