Issue link: https://viewer.e-digitaledition.com/i/1267142
AACREDITUNION.ORG | 27 F E AT U R E D Member Testimonials Testimonial You can also share your story online at AACreditUnion.org/ contest. Dear Gail Enda, I want to give a shout out to Jean Ogden in Phoenix. She has helped so many people here with information. She truly cares about the members. I personally am in a position fi nancially that I haven't been in a very long time. All because she took time for me. Terri R. SEEN ON SOCIAL Monica Cintra American Airlines Credit Union Just now Times change, fi nances change, but one thing remains the same - the service from the Boston AA Credit Union is consistently second to none! Literally can't remember a time in 20 years where I have witnessed anything other than exceptional service! Thanks for your help today, Allie Arsenault! Dear Gail Enda, I wanted to let you know what a great crew you have at your Owasso location. While reviewing my statement recently, I noted some unusual activity, so I brought it to their attention. Their response was swift and professional. Specifi cally, I wanted to thank Derohn Allen and Heather Huff for their expertise. Working as a team, they were able to uncover the scope of the problem and identify the perpetrators in under an hour. I thought this was a problem that would take weeks to resolve, and I was amazed that it was handled on the spot. To me, this is the defi nition of great customer service. You have exceptional people working for you. John D. WRITE US We would love to hear what you think about ® , our team members and products. Send your comments or member testimonials for possible inclusion in future issues to centsmag@ AACreditUnion.org.