14 • Footwear Insight ~ January / February 2022 footwearinsight.com
MEETING
THE
CHALLENGE
GOLD MEDAL SERVICE AWARD winning
retailers weigh in on overcoming challenges
this past year.
BY CARA GRIFFIN & BOB MCGEE
From staffing issues to supply chain headaches, retail-
ers across the board have their hands full. But that has
not stopped the best independent footwear retailers —
like those honored with Footwear Insight's Gold Medal
Service Award — from finding ways to continue to thrive.
Previously, in the November/December 2021 issue of
Footwear Insight, where the full list of the stores honored
with the 2021 Gold Medal Service Award for Customer
Service was revealed, we asked retailers to discuss customer
service best practices in today's evolving retail environ-
ment. Here, several of those retailers talk more about
the key challenges they have faced over the past several
months, including supply chain, inventory and staffing
issues. And they discuss how they are finding solutions.
RETAIL
