POSITIVE
ENERGY
16 • Footwear Insight ~ January/February 2024 footwearinsight.com
By Bob McGee and Cara Griffin
Coming out of 2023 and into 2024, independent footwear retailers are fine-tuning initiatives and strategies aimed to elevate their
businesses. is focus on the future has retailers optimistic about 2024, yet pragmatic about the challenges the year could pose,
according to our recent conversations with several retailers honored with Footwear Insight's Gold Medal Service Award for Customer
Service. Previously, in the November/December 2023 issue of Footwear Insight, the list of stores honored with the 2023 Gold Medal
Service Award for Customer Service was revealed. In that issue, retailers shared their top customer service tips. Here, several of those
award-winning retailers share their thoughts with us on successful initiatives from 2023, and what they are optimistic about for 2024.
Ted McGreer, owner, Ted's Shoe & Sport.
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