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7 days or less days footwear in store: item(s) store? 0% 10% 20% 30% 40% 50% 60% Exchanged it for a new pair Received credit to my original form of payment Purchased a new pair Recieved a store credit If you have returned footwear in store, what did you do? YES NO When shopping for footwear in general, does a store's return policy factor into whether or not you purchase there? 59% 41% 60% If you have returned footwear in store: How long did you have the item(s) before you returned it to the store? 60% If you have returned footwear in store, what did you do? POSITIVE YES NO NEGATIVE When shopping for footwear in general, does a store's return policy factor into whether or not you purchase there? 59% 41% If you have returned footwear to the store, was the experience returning a product to the store positive or negative in your opinion? 2% 98% 0% 10% 20% 30% 40% 50% 60% 7 days or less 14 days 30 days 60 days +60 days If you have returned footwear in store: How long did you have the item(s) before you returned it to the store? 0% 10% 20% 30% 40% 50% 60% Exchanged it for a new pair Received credit to my original form of payment Purchased a new pair Recieved a store credit If you have returned footwear in store, what did you do? POSITIVE YES NO NEGATIVE When shopping for footwear in general, does a store's return policy factor into whether or not you purchase there? 59% 41% If you have returned footwear to the store, was the experience returning a product to the store positive or negative in your opinion? 2% 98% e shoes were damaged. Female 45 60 days, Exchanged for a new pair. Did not fit. Female 38 30 days. Received credit to original form of payment. ey didn't fit right or my foot was moving around which causes blisters. Female 33 30 days, Exchanged for a new pair. Incorrect size. Size too big/ small. Female 33 30 days. Exchanged for a new pair Uncomfortable to wear, fit wasn't right. Female 32. 7 days or less. Exchanged for a new pair. Fit and style. Female 41 60 Days. Received credit to original form of payment. For fit reasons. Male 34 14 days. Exchange for a new pair Seams came apart. Female 43 60+ days. Store Credit. Cushion was too much for me. Female 39 7 days. Received credit to my original form of payment. e quality failed. Brand's mistake. Female 30 30 days. Received store credit. Found a much cheaper price elsewhere. Female 56 7 days. Received credit to my original form of payment. Size or fit. Couldn't be determined until aer I was out on the trail and used the product. Male 44 30 days. Exchanged for a new pair. Didn't fit with my preferred socks once I was at home. Female 38 30 days. Exchanged for a new pair. e boots became uncomfortable to wear. Male 60 14 days. Exchanged for a new pair. I returned a pair of running shoes because they were falling apart aer a few weeks of wearing. Female 42 14 days. Exchanged for a new pair. It was a gi with incorrect size. Male 38 30 days. Exchanged for a new pair. e brand and style that I was used to just changed enough that it did not work for me so I had to swap out ... even aer like 60-100 miles on the pair. Female 44 60 days. Exchanged for a new pair. Found a different pair I liked over the initial purchase and or color. And a waterproof model was available. Female 43 14 days, Received credit to my original form of payment Purchased online and they looked bad on me — and maybe everyone? I literally didn't leave the store the last time I picked up, disliked the look, and returned. Male 38 7 Days or less. Received credit to my original form of payment. Lack of comfort for hiking. Female 36 30 days. Exchanged for a new pair. I liked the shoe in store but did not when I got home. Female 37 14 days. Received credit to my original form of payment. When shopping for footwear in general, does a store's return policy factor into whether or not you purchase there? MANY HAPPY RETURNS If you have returned footwear to the store, was the experience returning a product to the store positive or negative in your opinion? It's important that I buy from a store that values the importance of having the perfect boots. Female 31 e easier it is to make returns the more likely I am to buy. Male 45 Definitely I want to be able to return if it doesn't fit. It influences greatly my decision to buy or not to buy at that store or online. Female 43 Yes, fit is so important when it comes to any type of boot for me, so returning for a different size is key in a purchase. Female 34 No. Aer I leave the store with them I usually don't return them. Female 29 It's nice when a store allows you to return a pair of shoes that doesn't fit right, especially if it was bought online. Male 43 If it's online, it's almost imperative that they have a free return policy for me to shop. Female 30 I prefer to try on for fit and function, so having a return policy that allows easy returns or exchanges is preferable. Female 37 Never thought about this until now. ank you, I may start checking! Male 44 Always having a good return policy is key. It means that they stand behind their product and want return customers. Female 44 I buy the majority of my shoes at REI because of their generous return policy. Female 41 If in person, no. If online, absolutely. Female 28 Why did you return your footwear? Photo: Ahh Comfort Shoes, Arlington Heights, Illinois 36 • January/February 2024 sportstyle • sportstylemag.com FOOTWEAR/CONSUMER SURVEY In our latest Trend Insight consumer survey, we asked 350 consumers about footwear shopping and the return process. POWERED BY W W W . M E S H 0 1 . C O M

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