TRENDS, PERSPECTIVE & ANALYSIS • NOVEMBER/DECEMBER 2024 • A FORMULA4 MEDIA PUBLICATION
Roger King, senior store manager, helps repeat customer
Ken Moss find the right fit at Wesley's Shoes in Chicago, IL.
THE FOOTWEAR EYE / 6
News and analysis from around the footwear industry.
THE ROAD AHEAD / 10
Innovation continues to elevate offerings in the running footwear category.
EVERYDAY SNEAKERS / 12
Lifestyle sneakers are the perfect fit, from dawn 'til dusk.
2025 OUTLOOK: TARIFFS / 16
Trade groups and footwear bands weigh in on looming tariff threats.
TREND INSIGHT / 19
In our latest survey, consumers share their thoughts on footwear stores.
KEYS TO RETAIL SUCCESS / 22
Alan Miklofsky outlines a path to success in the retail shoe biz.
CUSTOMER SERVICE IN THE POST-COVID APOCALYPSE (PART II) / 24
Thomas Post on what it takes to get customer service right.
GOLD MEDAL SERVICE AWARDS 2024 / 26
Footwear Insight celebrates the best independent footwear retailers in the
nation with the Gold Medal Service Awards for Customer Service.
LINES WE LIKE / 50
Tech and style for the trail and beyond.
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Cara Griffin
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Alan Miklofsky
Tom Ryan
Emily Walzer
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Francis Klaess
Digital
Erica DeSimone
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