Issue link: https://viewer.e-digitaledition.com/i/1530439
e Chiappetta Shoes mission is 'to be your first step when solving foot pain' and (almost) all decisions revolve around that." Anthony Chiappetta, Chiappetta Shoes "Treat others the way we would want to be treated. Try to see it from their point of view. The biggest challenges are working with challenging customers and keeping our composure and professionalism. e best way to deliver great service today is to add extra value to them shopping with you versus going online or elsewhere." Ryan Richard, e Foot Spot "Our customer service philosophy is simple. Customers are people first. It's our mission to build one-to-one long-term relationships with our customers, and we do it by actively listening, offering an educated, world class staff of people who are enthusiastically empathetic to our customers' needs, and by offering high quality products. We also believe a return policy which is clear and fair is a big part of building customer loyalty. e biggest challenge we face in delivering great service is knowing our audience. Some people don't want or require a 15-minute needs assessment. While they could likely benefit from a full sit and fit experience, there's a small percentage of customers who know what they want, and don't want to spend a lot of time in the store. High levels of customer service are viewed so differently depending on the customer. is is a challenge for new staff who want to help, but need to understand the path of least resistance can sometimes be a better solution." Ted McGreer, Ted's Shoe & Sport "We are shopping with our friends all day long. Our jobs aren't stressful, we are working with beautiful shoes that make people feel good. We laugh, we share, we have fun, we sell shoes, and we make friends." Julie Pierce, Valley Sole "At ELM Shoes we do our best to hire great people. We treat our staff the way we expect them to treat our customers! While happy staff does not always equal great customer service, unhappy staff rarely give great service. Our biggest challenge is probably everyone's, finding great people. Getting our staff excited about the products they are selling is the best way to get engagement with customers." Loren Martin, ELM Shoes "Harry Jubelirer taught my brother and me 'Take care of the customer, and everything else takes care of itself.' So basically, that's it. footwearinsight.com November/December 2024 ~ Footwear Insight • 39 1. 100% Sustainable Upper Materials 2. Antiviral Sole 3. Hybrid-Air Insole (Recycled & Removable) 4. Techno Elastic Upper 5. Twin Arch Support System 5 Pillars of Technology Available now at Simco Imported Shoes weloveshoes@simcoimportedshoes.com www.simcofootwear.com 1-800-536-5938 Congratulations to all of our Gold Medal Service Award Retailers ARCOPEDICO 12-24-01.indd 1 ARCOPEDICO 12-24-01.indd 1 12/4/24 2:01 PM 12/4/24 2:01 PM Loren and Gavin Martin, ELM Shoes.