Issue link: https://viewer.e-digitaledition.com/i/1530439
34 • Footwear Insight ~ November/December 2024 footwearinsight.com GOLD MEDAL SERVICE AWARD FOR OUTSTANDING CUSTOMER SERVICE 2024 haven't had their feet measured in years. 2. It is difficult to find salespeople that are interested in a full-service selling environment." John Luck, Lucky Shoes "Great customer service today starts with empathy and ends with helpful, direct, and truthful direction to solutions. People are starving for expert opinions on leading better, more mobile lives. is is where we shine brightly." Jeffrey Seidman, Ahh Comfort Shoes "When we first opened our business in 2011, we were determined to make the experience in our store like no other. Our vision for our store is to make all customers feel welcome and let them know that we are ready and happy to assist them in any way. We listen attentively to their concerns to determine what their needs are. Many customers come in with a specific need such as needing a particular type of shoe for a specific event but they are having difficulty finding one that will accommodate their needs due to some sort of foot issue. Our employees are well trained in the types of shoes that accommodate certain foot problems, and we have had great success in matching that customer with the perfect style and fit. Some of the biggest challenges are in this area. However, with our highly attentive, well-trained staff, these challenges are not only met, but they also oen exceed expectations giving us great satisfaction and creates a lifetime customer. We love to pamper our customers providing them with various beverages, beautiful music, comfortable seating and a clean restroom for convenience. But the most important part of customer service is a cheerful attitude. Our staff is simply the best and without them and our faithful customer base, we would not be as successful as we are today. It is important to never forget that our customers could go anywhere to shop, big box stores or online and we must never take for granted the fact that they allow us to serve them. Remaining humble and grateful is vital, in my opinion to a thriving business." Shari D. Kowasic & Dana Kowasic, Solely Comfort Footwear "We strive to make very customer feel like a friend we have known forever! Living in such a small town you really get to know your customers and greatly value their business which makes conversations come easy. Truly valuing what is new in their lives shows how much we care about and appreciate them. is year we celebrated our 10th year in business and have continued with the very same customer service mindset as we did on day one! I don't think there is a magic recipe so to speak when it comes to great customers service, it really is just showing how much you care and value every individual who shops and supports your business!" Kellee Bussard, e Shoe Box Jeffrey Seidman, Ahh Comfort Shoes. Solely Comfort Footwear's Dana Kowasic and Shari D. Kowasic. PERFECT SCORES These stores all scored 100 points or above — beyond outstanding — on this year's list. Beck's Shoes San Francisco, CA Boger's Shoes Orange Park, FL Chiappetta Shoes Kenosha, WI Comfort One Alexandria, VA Earth Walk Flowood, MS Fit My Feet Sioux Fals, SD Karavel Shoes Austin, TX Pegasus Footwear Woodstock, NY RB Shap Shoes Lancaster, PA Reyers Shoe Store Niles, OH Solely Comfort Winchester, VA Stan's Fit for Your Feet Brookfield, WI Stout's Footwear Brownsburg, IN Ted's Shoe and Sport Keene, NH The Shoe Box Black Earth, WI Tip Top Shoes New York , NY Tradehome Franklin, TN Wesley's Shoes Chicago, IL