TECHNOLOGICAL ADVANCES
HAVE PRODUCED DIAGNOSTIC
AND TREATMENT CAPABILITIES
THAT WERE SCARCELY
IMAGINABLE 50 YEARS AGO.
BUT IN THE AGE OF PATIENT-
CENTERED MEDICINE, THE
MANNER IN WHICH PROVIDERS
DELIVER CARE IS TAKING ON
GREATER IMPORTANCE.
F
OR NEARLY 25 YEARS, psychologists
have studied emotional intelligence
(EI) — awareness of one's emotions
and how actions affect the emo-
tions of others — and the healthcare sector
is increasingly recognizing EI's value.
In 2007, the Accreditation Council
for Graduate Medical Education recom-
mended that all residency programs
integrate six core competencies into
their curriculums. Included on that
list, along with medical knowledge and
patient care, were interpersonal skills
and communication.
The impetus behind acknowledging
the role of EI is in part financial. The
healthcare setting provides numerous
opportunities for subtle interactions that
signifi cantly impact the bottom line. In a
webinar hosted by Becker's Hospital Review,
Getting to the Heart of Care
Emotional
Intelligence:
By Michael Ferguson
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