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Being There Betty Medina delivers Contact Us Anytime Names and Numbers You Need to Know ■ Want to make a reservation? Just log on to www.aa.com or call Reservations at (800) 433-7300. ■ For automated flight information in English, call (800) 223-5436. ■ For information about Cargo and Priority Parcel Service within the United States (except Alaska), call (800) 227-4622. ■ Contact American Airlines AAdvantage Reservations at (800) 882-8880. ■ Contact American Airlines Group & Meeting Travel at (800) 221-2255. ■ Contact American Airlines Vacations at (800) 321-2121. ■ Contact Admirals Club Member Services at (800) 237-7971. ■ To give feedback on how well American provided disability-related services, please call (817) 967-3000. We welcome your comments and suggestions. For the quickest re- sponse, email us via the Contact AA link at AA.com. Include your daytime phone number as well as the flight and date on which you traveled. For immediate help, see an AA agent or contact our Reservations office. Customer Relations Email: Visit AA.com and click on Contact AA, or go to www.aa.com/customerrelations PO Box 619612, MD 2400 DFW Airport, TX 75261-9612 to children in need. Our Employees Go the Extra Mile When Puerto Rico-based American Eagle flight attendant Betty Medina accompanied a friend to set up a clinic in Haiti two years ago, the trip changed her life. Says Medina, "I saw so many kids who couldn't attend school because they didn't have school supplies and clothes." Back in her native San Juan, Medina bought (the Spanish word for backpacks); know their stories, she set up a table with filled them with food, clothing and school supplies; and hand-delivered them to children in Haiti, Nicaragua and eventually the Dominican Republic. Committed to doing more missions, Medina, who will complete her master's degree in English in May, posted flyers at schools and churches asking for volunteers to help. She also established a nonprofit organization and website at www.mochilaspr.org. Medina also wanted to serve the people of her community, so she visited underserved neigh- borhoods, distributing backpacks with toiletries and blankets to homeless people. Wanting to in the evening, talked to everyone who came and served hot meals. "Love and hope are essential," says Medina. "No one should go to bed hungry." Now she distributes in various areas, accompanied by a counselor from her church and a social worker who helps homeless individuals access social services. Medina attends seminars and conferences about poverty and other social issues. The novice philanthropist also wants to create backpacks — filled with books and activities — for hospitalized children undergoing chemotherapy."It's amazing to be able to help other people," says Medina. "There is so much need, so we will continue to help. I consider it my ministry." 11111111111111111111111 Noteworthy News Around Our Community First Flagship Check-In Opens at LAX American recently introduced the first Flagship Check-In experience at Los An- geles International Airport (LAX). The new check-in option expands American's com- mitment to customize the travel experience. Customers who are eligible for Flagship Check-In include ConciergeKey members and customers of American's Five Star Service — a personal one-on-one airport- assistance program on the day of travel. Also included are first-class customers de- parting LAX onboard American's three-class transcontinental and international aircraft. The LAX Flagship Check-In experience is located in the east lobby with exclusive curbside access leading to a private facil- ity. There, customer-service representa- tives can personally assist with individual travel requirements, including check-in and baggage, seat or itinerary changes, and connecting-flight information. Customers receive immediate access to a designated separate security line, offering easy access through security checkpoints. Flagship Check-In is available to eligible customers between 4 a.m. and 1 a.m. daily. The premium service will be available at additional airports in 2012. American Employees to Help Service Members Transition Back to Private Sector American Airlines is joining forces with American Corporate Partners (ACP) as part of a nationwide career-mentoring program for veterans returning from overseas. ACP, a New York-based nonprofit organization, provides a unique career- development opportunity for veterans. The program is open to those who have served on active duty since 2001, including National Guardsmen and Reservists. About 50 American Airlines employees will be matched for a yearlong mentorship with the veterans. AA employees will be able to share their professional experiences and practical advice to help ease the transition from the armed forces to civilian life. Mentors and protégés are matched one-on-one by city and according to their mentoring preferences. Time spent with the protégés can include offering guidance, community service or social activities. American Airlines has a long history of supporting the military and veterans. More than 60 percent of American's pilots and approximately 10 percent of all American Airlines employees are active military ser- vice members or veterans. AA.COM/AMERICANWAY JANUARY 15, 2012 67 mochilas mochilas mochilas mochilas En español, llame al (800) 633-3711 o www .aa.c om/espanol español, llame al (800) 228-8356. En

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