MDNews - Cleveland-Akron-Canton

March/April 2012

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What are patients saying? "My grateful thanks to everyone." "I wanted to come back because of the excellent treatment before." "Staff seemed to be more responsive to every request by patients." "Nurses, you rock." "I'm bragging about you with everybody – insurance representatives, neighbors, friends, church, pharmacy, work associates, and anybody else I talk too." "I was taken care of immediately because of chest pain and a hard time taking a deep breath." "I would like to recognize Kim and Luda for their exceptional care. They made my stay very pleasant. I also, liked that they were my nurses the entire stay. I didn't feel like I had to explain anything to another person. I felt right at home." "My care was really exceptional!" "The staff were all incredible and seemed to truly enjoy what they do. I was more than a patient; that seemed to matter to them." "From the minute I was picked up by ambulance to the time of my discharge everyone was wonderful and I felt very comforted and cared for." "Best hospital food I ever had; even better than the meals elsewhere. Every meal was delicious." "Heart Center was great. Very responsive and caring. Even spent time just talking and assuring me." "Everyone was wonderful in the ER." "I think Parma Community General Hospital is an excellent hospital, the best place to get well again, and should get the highest rating." "It's awfully scary having trouble breathing and they knew how to care for me and calm me." "I cannot say enough good things." "2nd stay on cardio fl oor and am very impressed and pleased with nurses and all staff." "Things happened so fast I thought I had reservations." "I feel P.C.G.H. ranks with the best." "Thanks to the nurses and doctors in the Heart Center for keeping my father alive! They are the best." Just goes to show that when you put your patients fi rst, the experts put you fi rst. The #1 Rated Coronary Intervention Hospital in Ohio by HealthGrades® parmahospital.org

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