Issue link: https://viewer.e-digitaledition.com/i/864048
Inside, ser vices a re orga nized stra- teg ica lly to help coordinate the tea ms of providers focusing on specif ic condi- tions. Patients w it h simi la r medica l conditions a re treated in the sa me a rea a longside releva nt technologies, creat- ing ef f iciencies of ca re. For exa mple, stroke patients are assigned to examina- tion rooms near the CT scanner. Similar intelligent layout plans benef it patients who compla in of chest pa in. " These cha nges a l low our ca rdiac patients better triage a nd better f low through the emergency depa r tment," Dr. Kronenberg says. " They a re able to reach the ca rdiac catheterization lab sooner for lifesaving treatment." OUR FRONT DOOR At Crouse, the emergency depa r tment is where most patients f irst meet physi- cia ns a nd sta f f. Fif t y-four percent of admissions originate in the emergency depa r tment, which sees 82,000 patient visits a yea r. Though one of the busiest emergency ser vices departments in the reg ion, it 's a lso a welcoming one. This yea r's major expa nsion, made possible by the generous suppor t of long-time Crou se suppor t er s Bi l l a nd Sa nd r a Pomeroy, wa s ca ref ully pla nned with the patient experience in mind. " T h e n e w s p a c e a l lo w s u s t o b e t houg ht f u l about t he ex per iences of wa lk-in patients a nd those who a rrive by a mbu la nce," Dr. K ronenberg says. " We desig ned it so ca re is strea mlined even before patients enter our doors." " W hen patients wa lk in the door, they see the cha rge nurse f irst," O'Connor adds. " They a re immediately tria ged t o t he level of ca re t hey need . T hey appreciate being seen f irst by a medica l professiona l — it helps put pat ient s at ea se a nd lets them know that their concerns a re being ta ken seriously." Input from patients, visitors and staff wa s incor porated at ever y step of the Members of the Crouse ER team: Krystal Ashby, Michael Mastroleo and Angela Binion Members of the Pomeroy Emergency Services team at Crouse Health. In 2016, there were more than 82,000 patient visits to Crouse's ER and PromptCare, making it among the busiest in the region. " Bill and Sandra Pomeroy are a unique couple who are extremely generous not only with their financial resources but with their time. Their involvement, passion and commitment to our mission have allowed us to undertake major improvement projects, such as expanding emergency services, that are keeping Crouse on the forefront of patient-focused care in Central New York." •KIMBERLY BOYNTON, CHIEF EXECUTIVE OFFICER, CROUSE HEALTH 0 8❱❱❱❱❱ C O V E R F E A T U R E