CHI - Friendship

A Simple Way to Make Change Trained to Teach Two leaders at CHI Friendship took advantage of interviewing and training programs from The Council on Quality and Leadership (CQL). For 40 years, CQL has helped organizations dene, measure, and improve quality of life and services for human service organizations. As a recipient of CQL's Person-Centered Excellence Accreditation, CHI Friendship has wholeheartedly adopted CQL's approach to quality improvement. This spring, we took that commitment one step further by training two sta members in CQL interviewing and interview training techniques. "During one week, Dori Leslie, Vice President of CHI Friendship, and I learned how to conduct meaningful interviews with the people we support to get accurate information about their quality of life," said Ryan Orcutt, Director of Education at CHI Friendship. "We then spent another week overseeing the full training with new participants, teaching them how to handle interviews and understand quality measures in a meaningful way." CONSTANTLY IMPROVING Because interviews with the people we serve are key to understanding quality of life— and improving our services—enhancing interview quality is vital to our mission. "In our training, one challenge we set out for interviewers was encouraging them not to interview people they know well," Orcutt said. "You avoid assumptions based on background information and can provide a truly objective, third-party perspective. This training also taught us how to be neutral decision makers during every interview we conduct. " To learn more about how we are dedicated to the lives of people we serve, visit chifriendship.com. Tax-deductible contributions of any amount go a long way toward improving quality of life for the people we serve. When you donate, CHI Friendship can assist people we support with costs of items deemed "unallowable" by the state, including rent deposits, furniture, vacation assistance, medical devices not authorized by Medicare or Medicaid—such as hearing aids, walkers, and adaptive equipment— andmore. Additionally, donations enable us to continue to assist the people we support with employment opportunities and their desire to pursue their dreams. We currently struggle to have enough eet vehicles with wheelchair lifts, which helps us fulll our vision of having people we support living in integrated settings and working throughout their communities. We are nearing the end of this tax year, and you can deduct your contributions only in the year you make them. Your donations truly make a dierence in the lives of the people we support! You can make an in-person donation, mail a check to our oce, or donate online at chifriendship.com by clicking on "Make an Impact: Donate." Learnmore about how your donations help people we support by "liking" us onFacebook. CHI FRIENDSHIP /// www.chifriendship.com 11

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