Columbus Regional Hospital - Health Matters

Ou Mi•ion 7 CRHEALTHCARE.ORG THE PATIENT SATISFACTION SURVEYS AT COLUMBUS REGIONAL HEALTHCARE SYSTEM PLAY A VITAL ROLE IN SHAPING OUR VISION. We take our responsibility as your healthcare provider seriously—and we want to know if we're living up to your expectations. Whenever you see a provider at CRHS, you have the opportunity to fill out a Patient Satisfaction Survey. Each survey, conducted via email or on paper, comprises 27 different items, including: • Communication with physicians and nurses • Responsiveness of staff • Cleanliness and peacefulness of environment • Pain management • Quality of discharge information • Overall rating • Recommendation of the hospital In addition to inpatient surveys, the Patient Satisfaction Survey is given to outpatient services such as the Wound Healing Center, the Donayre Cancer Care Center, medical practices, Ambulatory Surgery, the Emergency Department, Outpatient Rehabilitation Center and Imaging Services within the hospital. "We survey different areas to get a true picture of every point of access in our organization," says Donda Evans, RN, BSN, patient experience and accreditation coordinator with CRHS. "Surveys give patients an opportunity for their voices to be heard—we want to hear what we did really well and what we can do to improve." EXCEEDING EXPECTATIONS Not only is the survey in compliance with requirements from the Centers for Medicaid and Medicare, but we go above and beyond by including questions that help CRHS improve other aspects of the patient experience. We use information from the Patient Satisfaction Survey to shape everything we do. "Our patient experience care model is built on four key foundational building blocks—a foundation of teamwork, providing a healing environment, listening to the voice of the patient and a foundation of caring," Donda says. "The feedback from the survey allows us as an organization to make the necessary changes based on the patient and community needs." Whenever you have an appointment, fill out your Patient Satisfaction Survey and let us know how we did. We want to hear from you. "It's important for us as an organization to have the patient voice drive improvements centered around the patient experience. The community's input is extremely important to us, and part of how we get that information is through the survey." YOUR INPUT, Ou Mi•ion Mor a Hpita

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