UMC Health System - Physician Notes

IN ORDER TO MEET A REGIONAL NEED FOR HAND SURGERY COVERAGE, TEXAS TECH PHYSICIANS' ORTHOPAEDIC SURGERY DEPARTMENT RECENTLY ADDED A NEW MEMBER TO THE TEAM: BRENDAN MACKAY, M.D., ORTHOPAEDIC HAND SURGEON. HOME TO T WO major labor-intensive industries — oil and ag— Lubbock and other neighboring cities rely on hand surgeons to support the health of their workers. "We respond to a great number of hand-related injuries, relying on a two-person team to do so. With one hand surgeon entering retirement, we wanted to bring on the right team member for the job, and we found that in Dr. MacKay, an orthopaedic surgeon who excels in bone reconstruction, soft tissue reconstruction, nerve and vascular surgery, complex wound coverage, rotational flap skin grafting, and skin and dermal substitutes," said Mike Ragain, M.D., M.S.Ed., chief medical officer, UMC Health System. With experience working at a referral center and a desire to perform multidisciplinary procedures as well as more complex cases, Dr. MacKay was a natural fit. "Dr. Desirae McKee and I use a complete treatment algorithm, performing soft tissue surgery as well as bone reconstruction," Dr.MacKay said. "We are here to take care of the most complex and unusual cases to support referring providers and get patients back to their normal lives. Even if you are unsure about confirming a diagnosis, let us partner with you to find the answer." DR. MACK AY IS CURRENTLY ACCEPTING PATIENTS. TO REFER A PATIENT, CALL806.743.4600. DOUBLING COVERAGE FOR HAND CARE You Spoke, WE LISTENED EVERY TWO YEARS, WE ASK OUR AT TENDING PHYSICIANS, RESIDENTS AND ADVANCED PRACTICE PROFESSIONALS WHAT WE CAN DO TO MAKE THEIR JOBS EASIER, AND WE TAKE THEIR FEEDBACK EARNESTLY. AS A DIREC T result of the 2015 Press Ganey medical staff survey, we: + Launched a Medical Staff Leadership program that allows our staff to participate in a leadership development forum and hone theirskills + Increased the frequency of UMC Health System administrative and medical staff lunches to give both parties a valuable platform for communication and feedback + Opened our new Medical Office Park II, which includes an urgent care clinic and additional medical offices, and broke ground on an expansion project that will add 45 hospital beds + Made efficiency-enhancing renovations to our main operating room + Increased the number of staff members in the Radiology Department — e average turnaround time for radiology reads is now 1.46hours, 261 percent faster than in 2015 + Unveiled a new imaging center at UMC Southwest Medical + Added a link within the Cerner system toeasilyconnect to RL Solutions to report safety concerns + Launched an RL Solutions mobile app + Improved turnaround times in our laboratory + No longer require attending physicians or fellows to deny patient transfers when the hospital is at full capacity — Fewer interruptions = more sleep for physicians + Increased the number of Social Services team members for greater care coordination MAKE YOUR VOICE HEARD! The 2017 Press Ganey Medical Staff survey launches on Oct. 23. Watch for an email from Press Ganey that contains the survey link. UMCHEALTHSYSTEM.COM 3

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