Issue link: https://viewer.e-digitaledition.com/i/1260320
POWERED BY www.mesh01.com footwearinsight.com June 2020 ~ Footwear Insight • 27 Which of the below offerings at a brick-and-mortar footwear store would make you more likely to shop there? 26% 53% 21% I will be buying less I will be buying similar or new styles and spending the same amount I will be buying similar or new styles but looking for lower prices (In order of importance from 1 to 9 with 1 being the most important). #1 #2 #3 #4 #5 #6 #8 #7 #9 Require face covering for store associates Limiting the amount of customers in store at any one time Curbside pickup Require face covering for customers Sharing details of the cleaning process the stores undertake Local delivery Individual appointment shopping I plan to shop as I have always done prior to the health crisis Virtual fitting or consultation via video conference What services (not mentioned in the rankings above) would make you feel more comfortable shopping at your favorite footwear store? "Acknowledgement of the risk [and] assurance that things are being cleaned." MALE, 44 "Keep[ing] everyone apart [and] clean[ing] shoes if you try on and don't buy." FEMALE, 25 "[A] temperature check at the entrance door would be beneficial, too." MALE, 30 "A clean atmosphere with everyone respecting social distancing." MALE, 29 "Return policy information." FEMALE, 36 "Ensure there is hand sanitizer for customers. Have associates bring shoes to customers instead of customers going through the merchandise." FEMALE, 51 "Just go back to the way it was. I'm comfortable with not wearing a mask and being around people." MALE, 47 "Hand sanitizer and sanitizer wipes available [and] Plexiglas shield at checkout." FEMALE, 41 "Make sure disposable socks are available for people trying on shoes." MALE, 36 "Maybe designated hours for seniors and high-risk [shoppers]." FEMALE, 43 "Limitations on trying on shoes." MALE, 32 "I am fine as it is. I don't like wearing a mask and can't wait for it to be done with." FEMALE, 22 "Treating customers with respect and not like we are carrying diseases." FEMALE, 36 "Stop hosting massive group runs with zero precautions." FEMALE, 40 "Instructions on keeping distance in lines. Automatic door that don't need to be touched." MALE, 33 "More cleaning, less customers." FEMALE, 38 "Gloves when trying shoes on."MALE, 26 "Free delivery and returns. You have to try on shoes: ere is no getting around it." FEMALE, 55 Will you be adjusting your overall spending on footwear in response to the health crisis?