Issue link: https://viewer.e-digitaledition.com/i/1260320
28 • Footwear Insight ~ June 2020 footwearinsight.com "None — love free delivery." MALE, 44 "Too many email advertisements." FEMALE, 46 "None. Local stores all offered similar services, and I would like to see them as permanent features." MALE, 39 "Drop the masks — totally pointless. If people are in fear, they should stay home." FEMALE, 38 "All of them except cleaning. at should have always been a priority." MALE, 47 "Zoom fittings." FEMALE, 51 "I don't want another email telling me how they are cleaning the stores. at is required." FEMALE, 58 "None. Love that it expanded their services and creativity to reach out to their customers and make us feel like we matter." FEMALE, 49 "Customers need help with fitting a shoe. I'd prefer workers help the customer and then sanitize aerward instead of avoiding helping customers." MALE, 35 "I am not aware of any special services. Just the extra cleaning, which is not a bad idea to keep." FEMALE, 30 "Only old people can shop in the morning." FEMALE 40 "None. I believe all special services during this time are advantageous to a customer." FEMALE, 33 "Not my concern. Private business needs to be able to make business choices for themselves. Customers can make the choice to shop or not." MALE 58 "I would like to see less emails from my favorite footwear store(s), as these increased during the crisis." MALE, 26 "Face masks required for customers. While I understand this, I don't like to shop with my mask on and likely wouldn't go into a store that required it, just because I would want to get in and out quickly." FEMALE, 35 TRENDINSIGHT We surveyed 312 consumers. Here is what they told us. Multiple times each week Weekly Monthly Every other month I do not anticipate shopping at local independent footwear stores: 2% 3% 63% 31% 8% 26% 42% 21% More often than before About the same as before Less often than before How often do you anticipate shopping in local independent footwear establishments over the next few months? Compared to before the pandemic, is that amount… What services that your favorite footwear store extended during the crisis would you like to see dropped?