Issue link: https://viewer.e-digitaledition.com/i/896860
Words to Live By A REVISED MISSION STATEMENT EMPHASIZES COLUMBUS REGIONAL HEALTHCARE SYSTEM'S COMMITMENT TO THE COMMUNITY AS A WHOLE. Carla Hollis, MHA, president and CEO of CRHS, recalls an employee forum when she asked who among the attendees could tell her the healthcare system's mission statement and nobody could do it. "Part of the reason was that the former mission was too long," Hollis says. "But the larger reason was that the organization has changed a lot over the past few years and it didn't tell the story of who we are as providers and members of the community." The changes Hollis mentions began in February 2015, when CRHS initiated a strategic planning process to determine its future. City council members, county commissioners and other members of the community met with the staff, and their feedback helped CRHS identify new service lines to offer, clinical programs to advance and providers to recruit. The process gave CRHS the ability to open new clinics and add members to its staff, as well as to review its approach to patient care and community involvement. "As we did all of this work," Hollis says, "we reflected on who we were and realized that our mission statement needed to be succinct and have personal meaning for every member of our staff." THE MISSING PIECE Hollis and other members of the CRHS leadership team developed a new version of the mission statement during a retreat in February of 2017, which they then presented to the staff for feedback and suggestions. It originally read, "Provide compassionate care, advance healing and inspire hope, one patient at a time." Leading the Way Carla Hollis, MHA, president and CEO of Columbus Regional Healthcare System, is a member of many organizations aimed at helping the community find access to jobs and healthcare. She is on the board of directors for North Carolina's Southeast Regional Economic Development Partnership and is the incoming chair for the Columbus Jobs Foundation. "Economic development and community initiatives are important," Hollis says. "They help everyone in the community— all of us—be successful." More an a Hpital 4 CRHEALTHCARE.ORG