Issue link: https://viewer.e-digitaledition.com/i/898573
How can I react less, and plan more? *OQSPWJEJOHXFBMUINBOBHFNFOUTFSWJDFTUPDMJFOUTXFPšFSCPUIJOWFTUNFOUBEWJTPSZBOECSPLFSBHFTFSWJDFTXIJDIBSFTFQBSBUFBOEEJTUJODUBOEEJšFSJONBUFSJBMXBZT'PSJOGPSNBUJPO JODMVEJOHUIFEJšFSFOUMBXTBOEDPOUSBDUTUIBUHPWFSOWJTJU ubs.com/workingwithus.h6#4"MMSJHIUTSFTFSWFE6#4'JOBODJBM4FSWJDFT*ODJTBTVCTJEJBSZPG6#4"(.FNCFS'*/3" 4*1$CJ-UBS-254087765 )RUVRPHRIOLIHŔVTXHVWLRQV\RXŔUHQRWDORQH7RJHWKHUZHFDQĬQGDQDQVZHU ubs.com/team/stmwmgroup Paul A. Toby 4FOJPS7JDF1SFTJEFOU¾8FBMUI.BOBHFNFOU 248-637-0274 QBVMUPCZ!VCTDPN Paul J. Monacelli 4FOJPS7JDF1SFTJEFOU¾8FBMUI.BOBHFNFOU 248-637-0278 QBVMNPOBDFMMJ!VCTDPN STM Wealth Management Group UBS Financial Services Inc. 8FTU#JH#FBWFS3PBE4VJUF 5SPZ.* 248-637-0274 GBY 5IJTZFBSSFTPMWFUPTUBZPOUPQPGXIBUZPVOFFEUPLOPXBOECVJMEBTPVOETUSBUFHZBSPVOEZPVSMPOHUFSNŖOBODJBMQMBO(JWFOQPUFOUJBM WPMBUJMJUZNBLJOHSBUJPOBMEFDJTJPOTCBTFEPOUIFSJHIUJOTJHIUT¿BOEZPVSŖOBODJBMHPBMT¿DBOIFMQZPVXFBUIFSBOZNBSLFUXJUIDPOŖEFODF :PVS6#4'JOBODJBM"EWJTPSDBOHJWFZPVUIPVHIUGVMUJNFMZBEWJDFBOEDBOJODPSQPSBUFZPVSVMUJNBUFHPBMTJOUPBDMFBSBDUJPOBCMFŖOBODJBM QMBO5IBUXBZZPVÁMMBMXBZTLOPXXIFSFZPVTUBOE"OEXIFSFZPVÁSFHPJOH November 9 • 2017 43 jn J oel Pearlman, CEO of imageOne, knows the secret of success in busi- ness: Provide an atmosphere of trust and teamwork among employees, and create customer loyalty by caring about clients. These are the keys to his longevity in the managed print business and, after 26 years, his company, imageOne, continues to promote these ideas to staff and cus- tomers alike. "A few things have led to our success in managed print," Pearlman said. "We are obsessed with delivering an extraordinary experience to our clients and genuinely care about them. Customers trust you when you care, and it creates immense loyalty. "From a business standpoint, we go beyond print and help clients improve their workflow by using technol- ogy to eliminate manual processes," he explained. "And finally, we focus on docu- ment security, which is beyond critical. We educate our customers on the tools available to avoid a security breach." The 48-year-old Eastern Michigan University graduate, who lives in Huntington Woods, noted that he and partner, Rob Dube, company president, have known the value of a strong work ethic for quite a few years. "We're childhood best friends," Pearlman shared, "and we started our first business in ninth grade, selling Blow Pops out of our locker! That sparked our passion for pro- viding an extraordinary experience for our customers, and that passion is still with us 26 years after starting imageOne." Twenty-four of those years have been in the Oak Park business district, and Pearlman noted the area's centrality for his customers, which include Quicken Loans, Marathon Oil, Nationwide Insurance and Miller Canfield, was a fac- tor in locating his business there. "About three years ago, we transformed our office to align the interior with our values of simplicity, openness, col- laboration and flexibility. It's a space our team and customers are energized by," Pearlman said. That energy is evidenced in the acco- lades imageOne has received over the years, including being named as one of the Detroit Free Press' Top 100 Workplaces and, most recently, being recognized as a Forbes Small Giant in May 2017. "The Small Giant award recognizes businesses that value greatness over growth, contribute to their communities and do things that other businesses can learn from. The judging committee was impressed that we are an open-book company, meaning we share our finan- cial numbers with our entire team and teach financial literacy. "Everyone on our team understands how what they do in their specific job impacts company profits and has the opportunity to share in the success of the business," he added. Pearlman said this cooperative feeling has been a factor in being a four-time Free Press award-winner as well. "We're honored to have received that recognition because it's based on how our team rates their experience working at imageOne. When we hire the right people and extend them trust, our flexibility is repaid with loyalty and appreciation. All of our team members share commitment to our values and purpose." And what sort of values does he bring to his working life? "Our culture of genuine care for our team and clients definitely speaks to Jewish values, as does being community- focused. One of our company goals for this year is to have 100 percent of our team take their Community Day — a paid day off to volunteer for something they are passionate about. "So far this year our team has spent over 248 hours volunteering in the community. We also raised more than $30,000 for this year's Friendship Circle Walk4Friendship. "It feels amazing to know you play a part in helping people enjoy their lives and accomplish their goals. Work is a part of life and shouldn't be a drain — it should energize you. Being recognized for our culture has been very rewarding." • A 'Small Giant' Award-winning workplace still going strong. President Rob Dube and CEO Joel Pe arlman JUDY GREENWALD CONTRIBUTING WRITER business