AT UMC, WE are interested in what our patients have to say about the care we provide, and one family in particular
let us know that we are on the right track.
"ey wrote down the name of each individual who helped them while they were here, thanking everyone
from physicians to members of our housekeeping staff," said Adrienne Cozart, senior vice president of Human
Resources. "ose are the types of testimonies that tell us we are doing a great job. Everyone is a vital piece of
the puzzle."
Respect and accountability are the driving forces behind the successful collaboration between UMC
team members. Our Person Behind the Badge campaign highlights the questions that employees at UMC
are encouraged to ask themselves every day. Specifically, these questions call on UMC team members to
be role models — individuals who are committed to achieving results while also taking steps to prevent
mistakes. Additionally, the Person Behind the Badge campaign emphasizes the importance of providing clear
communication to foster positivity, productivity, courage and thankfulness.
"ese behavioral standards of excellence let everyone know that we respect one another and are dedicated to
working together to reach a common goal," Cozart said. "Whether an employee works behind the scenes or face-
to-face with a patient, he or she brings a valuable skill set to the table. at inclusive culture is what makes us one
of the top 10 healthcare providers in Texas."
Welcome, SPECIALISTS
NURTURING A CULTURE OF EXCELLENCE
THROUGH COLLABORATION
A DEDICATION
TO RESPECTING
ONE ANOTHER
AND THE PATIENTS
WEŒSERVE IS AT
THE HEART OF
UMC HEALTH
SYSTEM'S
MISSION TO
PROVIDE THE
HIGHEST QUALITY
OF CARE.
BRENDAN MACK AY, M.D.
TEXAS TECH
ORTHOPAEDIC
HAND SURGERY
DON MATHEW, M.D.
TEXAS TECH
PEDIATRIC
NEUROLOGY
JAMES HENDERSON, M.D.
UMC BREAST
IMAGING SPECIALIST
VANESSA COSTILL A, M.D.
UMCP, SOUTHWEST
GASTROENTEROLOGY
UMCHEALTHSYSTEM.COM 7
